In these few simple steps you can make sure you are seeing all the email messages in the folder. It’s a setting in your sub-folder view settings. If you’ve checked the items mentioned above and your email is not in another folder or your Deleted folder then chances are it really is in the right place, you just can’t see it! You should also check the Outlook Deleted folder to see if, somehow, the message has gone there.
When you’re in a hurry or are doing an Inbox cleanup it’s easy to drag a message to the wrong folder by mistake – and difficult to find afterwards. Your emails are disappearing in Outlook 2010 or 2016! You dragged an email message from your Outlook Inbox folder to a sub-folder and now it’s disappeared! It’s a strange quirk of Outlook 2010 and Outlook 2016 and here’s how we fixed it.įirst, just to be sure, check the folders adjacent to see if it has been dragged there by mistake, this can happen in Outlook, especially if you have a lot of sub-folders.